FAQ’s

General Questions

Carpooling or ridesharing is when several people travel in a car together and share the cost of the ride. CarTrip connects people who need to travel with drivers who have empty seats, so that they can share a trip together, and all save money!

CarTrip is not a taxi service (Eg. Uber) that picks up the rider at the riders location and drops off the rider at the rider’s destination.
In the case of CarTrip, when the driver is offering rides, the driver is travelling from an origin to a destination independent of any riders. The driver picks up and drops-off riders along the way with minor deviations for the convenience of the pickup and drop-off.

For passengers, carpooling is an affordable and convenient travel option. For example, on a ride from Bellville to Cape Town, the price per passenger will only be about R 20.00. Furthermore it reduces stress as you can read, sleep, work, socialise or just plain relax instead of being stuck behind the wheel yourself in rush-hour traffic. You also save on the maintenance of your own vehicle should you own one.

For drivers, carpooling helps offset the high cost of owning a vehicle (the average car costs its owner over R 25,000 per year in fuel, insurance, licensing, maintenance, tolls etc.) The average driver could recoup around R 20 000 per annum towards his driving costs should he share his daily commute with 3 other passengers.

For the environment, the widespread use of carpooling would drastically reduce the amount of CO2 emissions emitted by motor vehicles. It is estimated that each carpool with four riders can reduce greenhouse gases annually by over 5000 kgs which is the equivalent of over 2200 litres of petrol.

To sign up and benefit from our carpooling services, you have 2 options:
- Sign up in just 2 seconds with Facebook!
- Sign up in just 30 seconds with your email address.
- If you choose to sign up with your email address, simply follow the indicated steps: fill in your first name, last name and date of birth, choose a password and that’s it!
- If you choose to sign up on CarTrip with your Facebook account, your information will be synchronized in 1 click! You decide whether you want your information to be visible or hidden.
After signing up, we ask you to complete your profile in order to increase your chances to carpool. It is particularly important to verify your email address and mobile number and add a profile photo.
CarTrip will never communicate your personal data to any third party and does not publish your name nor any confidential data on the site.
In both cases, to confirm your membership, you need to accept our Terms & Conditions.

Signing up on CarTrip is completely free!
It is mandatory to sign up if you wish to benefit from our services, which connects drivers and passengers and saves you money on your future travel plans.
Being a member of CarTrip enables you to offer seats in your vehicle and travel at the best price to thousands of destinations!

Only if you want to! When you create your profile on CarTrip, you indicate your level of chattiness depending on how much you enjoy chatting in the car. It is nice to make a polite effort to break the ice at the start of the journey, just to feel comfortable, but it’s also all right to be tired, or just quiet, and you never have to chat if you don’t feel like it.

To create a profile on CarTrip and have access to our services, you must be over 18 years old.
However, we understand there are particular circumstances in which a minor can make a rideshare trip without being accompanied by an adult or legal guardian.
If this is the case, the parents (or legal guardians) of the minor can make a booking directly from their profile. However, it is essential to inform the driver and ask for their approval beforehand.
It is also necessary that the parents (legal guardians) or the driver have the appropriate safety equipment (a child seat or a booster) depending on the child’s age and size, in accordance with the law.
To avoid any misunderstandings, please note that both parents (legal guardians) of the minor must be informed and give their approval for this rideshare trip. They must contact the driver beforehand to make sure they accept to transport an underage and agree on a drop-off location.
CarTrip has designed a special "Form for Minors" which can be completed and signed by both parties. Please email info@cartrip.co.za for a copy of the form.

Each person using the services of CarTrip must have their own profile!
It is important for the trust and smooth organization of carpooling in general.
Each profile created on the website is authenticated, rated and various elements are verified for purposes of security and trust, such as the email address and phone number.
If you book a seat with a driver, based on the quality of the ratings they have received on their profile and then find out that a different driver shows up at the meeting point, you may not trust this person anymore and are entitled to cancel your trip.
If you accept a passenger’s booking request after checking their profile and find out that the person showing up at the meeting point is someone else, you may not trust them anymore and are entitled to refuse to transport this person, solely for this reason.
Generally speaking, lending one’s profile often leads to claims or negative ratings, which could be avoided easily.
Therefore, it is necessary for each person who would like to use the services of CarTrip to create their own profile.
It takes just 30 seconds and all you need is an email address and a phone number!
If, for any reason, someone is really unable to sign up (no mobile phone, for instance), we occasionally accept that another person books for them, provided they ask for the driver’s permission BEFORE booking. This logic does not apply to drivers, since they have a much greater responsibility for the safety of the passengers.

Drivers: Take care of your passengers and listen to their requests, within reason, of course. Drive safely and calmly, remain focused on the road and don’t be careless. Arrive on schedule at the agreed location and drop passengers off at a suitable and agreed location (not by the side of the motorway or in the middle of nowhere!). To ensure everyone’s comfort, do not overfill a car, especially if passengers have luggage.
Passengers: A rideshare is not your own personal taxi, so do not arrive late, cancel at the last minute or make any outrageous demands (e.g. a 45 minute detour). Do not try to negotiate the price that has already been agreed. Respect driver’s preferences about things like music and smoking, leaving their car clean and tidy.
For more information, please read our Carpooling Agreement.

For security reasons, animals and parcels will only be allowed in a rideshare if the owner is travelling with them.
At CarTrip, our primary activity remains connecting drivers with empty seats to passengers travelling the same way, as a means of sharing the costs of travel. By prohibiting the transport of anything besides passengers, we hope to improve the quality and reliability of our service and simplify the exchange between ridesharers.
If you would still like to bring your animal or parcel along on your rideshare, make sure to ask permission from your driver beforehand, as the driver remains free to refuse any and all requests of this sort.
If the parcel or goods you are looking to bring with you are oversized, we would like to remind you that it may be necessary to book additional seats to compensate for the extra space that these goods may occupy.

Yes there are!

For many women, carpooling can raise concerns about security, and although CarTrip has a number of safety features that create a secure and trusted community, it may happen that some women still don't feel comfortable sharing a ride with another male member.

That's why we created a Ladies Only section, to allow members to plan a carpool where the driver and all passengers are women. It's a great way for women to feel even safer, and we've found that it's especially appreciated the first time our female members carpool with the CarTrip community.

Finding or Offering a ride
If you're a female looking for or offering a ride and you'd prefer to travel with another female then just search the "Ladies only Rides" section as a passenger or select "Yes" under the "Ladies only Ride" when offering a ride. You will also see a small pink dress icon for ladies only rides when searching for rides.

One of CarTrip's major goals is to create a safe community built on Trust. Therefore we encourage members to rate other members and provide feedback regarding their trip together. The more information that members share about themselves in their "bio section" of their profile will also make it easier for other members to make a decision about sharing a trip with that member. This will create an environment where people will feel comfortable to travel together. Members can also use our secure messaging system to get to know each other before the trip and arrange a suitable meeting place.

All members will need to have a verified email address, a verified cell phone number and/or a Facebook profile to join CarTrip. Furthermore all profiles, photos, ride offers, ratings and comments are moderated by CarTrip to maintain trust and respect in the community. Members are also required to abide by the CarTrip Carpooling Agreement which governs the code of conduct expected by our members.

Should any member arrive at a pickup point for a trip and feel uncomfortable about travelling with the other member then there is no obligation for you to travel together. Simply excuse yourself from the trip and book another one.

When you share a ride on CarTrip, you travel with a member of a trusted community.
The 1st part of our rating system is based on feedback received from other members after you have travelled together.
You will see a number of yellow stars next to each members profile. The star ratings are as follows:
* Star = Very Disappointing
** Stars = Average
*** Stars = Good
**** Stars = Excellent
***** Stars = Outstanding.
The best way to get ratings is to travel often and always leave them for other members: 75% of members who receive a rating leave one in return!

The 2nd part of our rating system is based on an Experience Level that evolves with time and activity. There are five CarTrip Experience Levels:
Newcomer, Intermediate, Experienced, Expert and Ambassador. You will see this level when you select a ride and look under Member Activity.

When you have a high Level it shows that you are a highly trusted member of the CarTrip community. Your Level is based on four factors:
1) Email and Mobile number verification.
2) The completion of your profile.
3) Number of ratings and the % of positive ratings left for you by other members.
4) How long you have been a member of CarTrip for.

How to raise your Experience Level:
> Fill in your profile to reach 100% profile completion:
> Enter your name, year of birth, and add your mini bio (30%) - This raises your level because members like having more information about you, which makes them feel more comfortable when carpooling. You can write about your passions, hobbies, profession and why you use our site for example.
> Verify your email address and mobile number (15%) - This raises your Level because other members know they will be able to contact you and it will be easy to organise the trip details.
> Add your profile photo (15%) - This raises your Level because members like to see who they'll be travelling with. It increases your chance of getting a ride. You can upload your profile photo straight from Facebook, it only takes a few seconds!
> Set your preferences (20%) - This raises your Level because members have more information about you. You can indicate whether you smoke, you like travelling with animals and if you like music or like to chat.
> Give details on your car (20%) - If you are a driver, this raises your Level, because passengers like to know what car they'll be travelling in. If you don't have a car, indicate this in your profile (it will also count for 20%).

Trust is the key
When we increase our Experience Level —by leaving ratings and completing our CarTrip profile—we create more trust in the CarTrip community.
Trust is incredibly powerful because it enables us to feel comfortable sharing and so we share more often. When we share more, we all benefit!

Yes, CarTrip can definitely be used for daily commuting.

CarTrip was established as a platform to connect drivers and passengers so that they may share a trip together. We suggest finding a suitable driver or passenger through the CarTrip platform and sharing a few rides together. Once you have established that you are compatible travellers it makes sense to come to an arrangement that suits yourselves. The CarTrip platform is then no longer needed and we have served our purpose. Should for any reason you want to change your arrangement you can easily search for a new driver or passenger on CarTrip.

Under current legislation in terms of the National Land Transport Act 5 of 2009 (NLTA), and the Road Accident Fund (RAF) Act 56 of 1996, lift club drivers can recoup the costs of petrol from their fellow passengers, as long as the costs are split evenly and there is no profit involved. In terms of the RAF, lift clubs fall under the category of ‘Liability limited in certain cases’. This limits the RAF, under Section 18.1(a), ‘... to the sum of R25 000 in respect of any bodily injury or death of any one such person who at the time of the occurrence ... was being conveyed in or on the motor vehicle concerned ... (iv) for the purposes of a lift club...’.

Passenger Questions

To choose your future driver, you must first find a driver that is offering a ride with corresponding departure and arrival cities in a time frame that fits your schedule!
Here is some useful information to help you choose the right driver:
Thanks to ratings levels:
· On the website, every member has a rating level attached to their profile. It allows other members to easily identify how experienced a ridesharer is by how many ratings from other members they have received. Ratings are essential for the establishment of trust between members and it is important to refer to them when deciding who you will travel with. However there are many new drivers joining daily and they are waiting for an opportunity to give you a ride and for you to rate them, give them a chance.
Thanks to driver preferences:
· Most profiles have a photo of the member, and even the vehicle that will be used for the trip. Drivers also indicate their preferences, for example if they smoke, are chatty, like music etc… You can also check out their “mini- bio” in order to learn a little bit more about them.
You can see exactly how many seats are offered by the driver, and if any of them have already been booked!
With all these elements, it is easy to be confident you are choosing the right driver!
If this is your first rideshare and you are still a bit apprehensive, we suggest you choose someone who has several positive reviews. That being said, you must also remain open minded as carpooling lends itself to a wide variety of encounters and exchanges between people from all walks of life!

Click on the "Find a Ride" tab at the top of the website.
Enter your departure point in the "From" block and your destination in the "To" block.
We suggest entering a suburb if it's for distances less than 50km otherwise enter a city for longer distances.
You do not need to enter a date, this will show more options.
Click on "Search".
You will then see all the rides listed for your search. Select the ride that fits your selection and proceed to book it.
Should there be no rides listed for your search, then enter your email address and the date of your ride and you will be informed as soon as a ride becomes available.

CarTrip automatically calculates the cost of the trip once the driver has entered his/her route. It is calculated at 80c per kilometer and the driver will receive this amount. You will see this amount displayed when you search for rides.

Booking fees are then added to the price of the ride at the moment the passenger pays online. The booking fees are composed of the following:
· A fixed amount of R2.50.
· A variable amount of 15% of the sum paid to the driver, which covers banking fees, SMS and email fees, transaction management, moderation service, member support, web hosting, bandwidth, mobile applications, web development and data processing.
· The current VAT (14%) is then added to the sum of these two amounts.

This information is accessible when the passenger pays online.

* Please note there is a minimum price of R 10.00 per seat payable to the driver.


NB! CURRENTLY THE SERVICE IS FREE - NO BOOKINGS FEES ARE CHARGED!

In order not to penalise shorter rides, the total amount of booking fees is limited to a maximum of 25% of the amount of the seat booked: as a result, if the total amount composed of the fixed and variable amount exceeds 25% of the sum per seat paid to the driver (which can happen for short trips), then the percentage of booking fees will be lowered to 25%.
Here are a few examples:
· For a trip at R30 per seat: the booking fees amount to R 7.00, i.e.: ((R2.50 + (15% * R30.00): this amount is lower than 25% (R7.50) of the total price of the trip.
· For a trip at R10.00: the booking fees amount to R 4.00, i.e.: ((R2.50 + (15% * R10.00): since this amount exceeds 25% (R2.50) of the total price of the trip, it will be blocked at R 2.50. So the total cost will be R12.50 for the passenger.
It is important to note that:
· The booking fees are applied to each available seat of the driver’s vehicle.
· No commission is taken off the amount proposed by the driver for each passenger (As a result, the driver receives the exact amount they proposed when they published their offer.)
PS! A single trip from Bellville to Cape Town on a Golden Arrow Bus will cost R 23.00, a CarTrip seat would cost R 23.20 or even less.

Booking fees are added to the price of the ride at the moment the passenger pays online. The booking fees are composed of the following:
· A fixed amount of R2.50.
· A variable amount of 15% of the sum paid to the driver, which covers banking fees, SMS and email fees, transaction management, moderation service, member support, web hosting, bandwidth, mobile applications, web development and data processing.
· The current VAT (14%) is then added to the sum of these two amounts.

This information is accessible when the passenger pays online.

* Please note there is a minimum price of R 10.00 per seat payable to the driver.

NB! CURRENTLY THE SERVICE IS FREE - NO BOOKINGS FEES ARE CHARGED!

In order not to penalise shorter rides, the total amount of booking fees is limited to a maximum of 25% of the amount of the seat booked: as a result, if the total amount composed of the fixed and variable amount exceeds 25% of the sum per seat paid to the driver (which can happen for short trips), then the percentage of booking fees will be lowered to 25%.
Here are a few examples:
· For a trip at R30 per seat: the booking fees amount to R 7.00, i.e.: ((R2.50 + (15% * R30.00): this amount is lower than 25% (R7.50) of the total price of the trip.
· For a trip at R10.00: the booking fees amount to R 4.00, i.e.: ((R2.50 + (15% * R10.00): since this amount exceeds 25% (R2.50) of the total price of the trip, it will be blocked at R 2.50. So the total cost will be R12.50 for the passenger.
It is important to note that:
· The booking fees are applied to each available seat of the driver’s vehicle.
· No commission is taken off the amount proposed by the driver for each passenger (As a result, the driver receives the exact amount they proposed when they published their offer.)
PS! A single trip from Bellville to Cape Town on a Golden Arrow Bus will cost R 23.00, a CarTrip seat would cost R 23.20 or even less.

You are required to pay once you have made your booking. You will be directed to the payment screen to enter your credit or debit card details as soon as your booking has been processed.

A child occupies an entire seat, regardless of whether they need a child car seat or use a seat belt like any other passenger.
Therefore, there is no reduced rate for children and does not require any justification from the driver.
As a general rule, it is wise to contact the driver before booking a seat for a child, in order to ensure that they accept a child in their vehicle and can be properly equipped (car seat, booster seat, carrycot etc.). If the driver does not have necessary equipment required for the transportation of a child, it will be up to you to provide it.
We would also like to remind you that the use of the site is not permitted to minors (under the age of 18), unless the booking is made by parents or legal guardians, who have given their consent beforehand (written, ideally).

You can currently book a seat up to 60 minutes before departure. Rides after that period will not be able to be booked. Based on previous experience we have found that if you could book just a few minutes before departure, it was possible that the driver had not checked his/her emails and had already left.
This might change once we introduce SMS notification for bookings.
That said, we recommend that you book your seat at least 2 hours before the ride is scheduled to leave, to avoid missing the departure!

An unexpected situation can always occur! Do you need to cancel your booking due to unforeseen circumstances?
Cancel your booking on the site, by going to your Dashboard and then clicking on " My Bookings”. The sooner you cancel, the better!
If you cancel your booking, you will be refunded according to the time at which you cancel, relative to the departure time:
- If you cancel more than 24 hours before departure:
You receive a full refund, excluding the booking fees.
- If you cancel within the last 24 hours before departure:
You are refunded 50% of the amount paid, excluding booking fees. The deduction of 50% allows CarTrip to compensate your driver for this late cancellation.
- If you do not show up at the meeting point or if you cancel after departure:
You are not refunded and your driver is compensated as if you had travelled together.

If you find yourself in any of these situations:
· You have not made the trip you intended to with your driver and they did not cancel the trip from their profile
· You were not able to cancel your booking on the site before departure
· You would like to report a problem that occurred during this trip
· The trip did not take place for any other reason
You must report these types of incidents within the given time limit.

If the driver has to change their itinerary or departure point, they must contact passengers to let them know as soon as possible.
If the changes do not pose a problem for you, then you can organise everything with the driver directly and make the trip as originally planned.
If the changes do not suit you, and since the cancellation is the fault of the driver, you will be fully refunded (including the booking fees).
If the driver does not do so, you must report to CarTrip that the ride did not take place within the following 7 days.
If you do not file a claim within 7 days after the trip, the driver will be automatically paid.

To report a problem or file a claim, you should go to the " My Bookings” tab on your profile.
Get the Verification code and then email the code together with your reason for cancelling to info@cartrip.co.za.
If the driver agrees with your version of events or does not respond, you will receive a full refund of your payment.
In the case of disagreement between the two parties, the Member Support Team will make a decision depending on the circumstances and the information available.

Cancellations by drivers are rare. However, in the event of a driver cancellation, you will be fully refunded (including your booking fees). In the case of any disagreement, our Members Support Team is available to resolve your claim.
If a driver informs you verbally that they are cancelling the ride, ask them to formalise their cancellation by cancelling the ride on the site or the mobile app. If the driver does not do so, you must report to CarTrip that the ride did not take place within the following 7 days:
- Go to "My Bookings”
- Choose the relevant ride and click on "Cancel" and the reason for the cancellation.
If the ride has passed already then you should go to the " My Bookings” tab on your profile.
Get the Verification code and then email the code together with your reason for cancelling to info@cartrip.co.za.
If the driver agrees with your version of events or does not respond, you will receive a full refund of your payment.
In the case of disagreement between the two parties, the Member Support Team will make a decision depending on the circumstances and the information available.

When you receive your driver’s contact details and they receive yours, you have the opportunity to contact them and finalise the last details of the trip together (time of departure and meeting point). If the driver has an unexpected change of plans at the last minute, they must have informed you before departure and cancelled their trip, and you will be automatically refunded.
In the unlikely event that the driver did not show up at the meeting point, you should contact them directly to find out what happened. However we still recommend that you wait at least 15 minutes to account for any delay.
If they are not reachable or if they inform you that they will not travel as planned, you must notify us within 7 days of the departure date in order to record a claim.
Just go to your Dashboard, click on " My Bookings”, select the relevant ride, and click on Cancel and enter the reason for cancelling.
If the ride has passed already then you should go to the " My Bookings” tab on your profile.
Get the Verification code and then email the code together with your reason for cancelling to info@cartrip.co.za.
If the driver agrees with your version of events or does not respond, you will receive a full refund of your payment.
In the case of disagreement between the two parties, the Member Support Team will make a decision depending on the circumstances and the information available.The Member Support team will then consider your claim and if it is decided that the driver is at fault, you will be fully refunded (including your booking fees).

Sometimes it is necessary to ask the driver questions prior to booking, even if most of the important information (meeting point, stopovers, length of trip, etc.) is available on the ride offer and can be enough to book your seat directly.
CarTrip provides a fully integrated and efficient messaging service.
We developed the messaging service on the CarTrip site as a means for members to get in touch with each other easily and at no cost.
Your privacy and security is important to us, so we recommend you do not disclose your cellphone number or email address to the driver until you are happy with the correspondence and have booked the ride.

Upon confirmation of your booking, you will receive a summary of your ride, the driver's contact details as well as your booking verification code via email, so that you can finalise the details of the ride with them.
You can also see all the details of your booking from your dashboard: the trip itinerary, the full profile of your driver, their contact information.
You can also send the driver a private message from this page.
You can go to the Bookings page if you need to cancel your booking before departure due to any unforeseen circumstances.

NB! Please give the driver your verification code during the trip, or at the end, but not before! The verification code only serves as a means to release your payment to the driver’s account.
Where can I find my code?
· In the email you received with the driver’s contact details.
· In the booking tab of your profile, titled "My Bookings"

Once you have made a booking and paid you will receive an email with all the booking details as well as a Verification Code.

The verification code only serves as a means to release your payment to the driver’s account. You should give your code to the driver during the trip, or at the end, but not before!
You will find the code:
· In the email you received with the driver’s contact details.
· In the booking tab of your profile, titled "My Bookings"

Never offer to pay cash to the driver, this would mean you would be paying twice!

For each booking, we send you the verification code via email.
You can also find the booking code directly from your account under the "My Bookings" tab on your profile and clicking on "As a Booker".
You will find the code at the right of the page!

Have you lost or forgotten your code?
No problem!
After making the trip, you can email or sms the code to your driver so that they can enter it in themselves.
Never offer to pay cash to the driver, this would mean you would be paying twice!

As CarTrip grows and more drivers list their rides it will become easier to find a ride to your destination. However should you not find a ride we suggest you create an email alert for your ride so that as soon as a driver lists a ride that closely matches your ride, you will be informed.

Go to "Find a Ride'.
Enter your departure and arrival points and click search. If there are rides available it will show these rides. If there are no rides available then enter your email address and click "notify me". An email alert will then be created and should a ride be offered for your request you will receive an email.

Initially there will be a shortage of rides offered as the members grow, so continue to enter your rides, eventually someone will offer you the ride you are looking for.
Good luck.

Driver Questions

Offering a ride on CarTrip is really easy!
Register for free to become a member of the community.
Publish your ride by clicking on Offer a Ride.
You then give the details of your ride, as follows:
Step 1 → Your itinerary
· Choose the departure and arrival cities, giving precise departure and arrival points.
· Add any stopovers.
· Indicate whether you'll be doing a return trip.
· Give the date and time of departure.
Step 2 → Your offer
· Choose a price per passenger for your ride, and of any smaller portions of your ride (if you've offered any stopovers).
· Indicate the number of seats offered.
· Enter your ride details, remembering to give as much information about your ride as possible for your potential passengers.
· Indicate your preferences: luggage size, how flexible your departure time is, whether you're willing to make a detour.
Step 3: Confirmation
· Submit your ride offer and it will be published immediately!
You can see your route right away on the interactive map, and check it's correct.
Once validated, your ride is visible to all members. They can therefore book a seat or make a booking request if they're interested.

CarTrip takes care of everything!
For each trip you offer, we display our suggested price based on:
· the number of kilometres
· the estimated fuel consumption
We also integrate an estimated maintenance cost of your vehicle.
We opted for a fixed price per seat because a variable price can create uncertainty and represent a problem for the first passengers who risks having to pay full price if no other passengers join.
The suggested retail price is automatically calculated as follows:
· 80c per km per passenger
The suggested price may then be adjusted according to your preference by decreasing or increasing it (within a limit of 50%). Do keep in mind that drivers who offer more attractive prices usually fill up the seats in their vehicle faster and more consistently!
The minimum price is R10.00 per seat for any trip.

NB! Drivers who travel very long distances, eg over 500km’s must be aware of the ticket costs of long distance busses and air travel as these will become more competitive with longer trips. We suggest you do not charge more than R 600 for a seat unless it's an exceptionally long trip, i.e. 1000kms+

You may not offer more than 3 seats in your vehicle, regardless of the price you propose.
The basis of carpooling lies in cost sharing (fuel, tolls, vehicle depreciation, repairs, insurance etc.), and not to generate a profit.
Did you know that taking too many passengers in the same vehicle at our suggested price per passenger, a driver could be registering a profit?
This would have two significant consequences:
· In case of an accident, the insurance company could refuse to cover the driver and passengers: individual insurance plans can be considered null and void if the driver is making a profit.
· The transport of people is a regulated activity, and if the driver is generating a profit from passenger payments, then they can be subject to large fines from the police for the illegal transport of people.
For these reasons, we decided that it is important to provide a clear framework for all drivers to operate within and help explain the risks associated with taking too many passengers on board. Therefore, we have chosen to limit the number of available seats per vehicle to 3, to establish simple rules between passengers and drivers.
If you have a large vehicle like a MPV (Multi Purpose Vehicle) or SUV (Sports Utility Vehicle), you are entitled to increase our suggested price to account for higher maintenance costs or fuel consumption.

We wish above all that carpooling remains a good spirited, friendly experience for both drivers and passengers alike.

We opted for a fixed price per seat, which helps make finding a rideshare even easier and more efficient.
More specifically, we decided on a fixed price per seat for the following reasons:
1. Passengers were afraid of being the only ones on board and incurring the full cost of the ride.
2. Not fixing a price implicitly opens the door to negotiation. This negotiation altered the driver –passenger relationship because the driver would feel the need to "defend their price." With an "official" price suggested by the site and displayed in the offer, the uncomfortable feeling is gone and ridesharers can focus on the more interesting topics of conversation.
3. Drivers almost always had to map out their trips beforehand to figure out their cost calculations (petrol + toll) when offering a ride. We wanted to simplify their lives, while ensuring our advisory role as mediators, with a suggested price that served as a reference for everyone.
4. Passengers often tended to only consider the price of fuel + toll. In reality, the cost of a trip also includes maintenance, vehicle depreciation, insurance, etc ... In fact, even with 3 people in the vehicle, the driver is far from making a profit if they use our suggested price.
Moreover, we find that it is much nicer to know the exact amount you will have to pay in advance, rather than be surprised later on!

In most cases, the necessary information (departure points, stopovers, duration etc.) is available on the ride offer. However there are times when some extra clarification might be necessary.
We've found that passengers often ask the same three questions:
Are there any more seats available?
-> The number of available seats shown on your offer is automatically updated after each booking. So passengers no longer need to ask you this, they can just book online right away!
Where are you going?
-> This information appears on your ride offer. However passengers might ask you for clarification about the specific departure and arrival points.
What time are you leaving?
-> This information is also available on your ride offer, but passengers might want to know if you're willing to be flexible.
Other questions may include:
- What size luggage will you accept?
- Can they bring a cat or dog?
- Would you be willing to make a detour?
Anticipate their questions by filling out your preferences on your profile and by providing as much information as possible in your ride details.
If you do this, you'll save time, avoid unnecessary questions and passengers will have all the necessary information right away!

Has something unexpected come up at the last minute?
Don't delay, cancel your ride as soon as possible!
Your passengers must be informed as soon as possible so that they can find another rideshare. You must make the cancellation directly from your account so that your passengers receive their refund right away.
Last minute obstacles can happen to everyone but it is very important to "officially" cancel your ride on the site.
To do this, you must:
· Click "Delete" on your ride offer
· Confirm by clicking "Yes" in the pop-up window that appears
Once this is done, other bookings can't be made and your passengers will be immediately notified of your cancellation by email. Their payment will be refunded.
There are no penalties for cancelling a trip, and the reason you choose when you confirm your cancellation will not be published. However, to ensure the reliability of announcements and protect passengers from unwanted cancellations CarTrip reserves the right to block you from publishing rides via the booking system if you cancel too often.
Our advice: Contact your passengers directly (in addition to cancelling the ride on the site) to let them know about the cancellation - they'll appreciate it!

As a driver, you are compensated in the event of last minute cancellations.
The fact that your passengers’ book online greatly reduces the likelihood of a cancellation before departure, because they demonstrate a strong commitment by booking and paying in advance. However, unexpected events can happen, and passengers may sometimes have no option but to cancel their booking.
The cancellation policy on CarTrip include:
· Your passenger cancels more than 24 hours before departure:
The seat is automatically made available again on the site. You will likely have another passenger booking before departure.
· Your passenger cancels less than 24 hours before your departure:
The seat is automatically made available again on the site, and you receive a compensation of 50% of the price per seat. This compensation is paid to you even if the seat is booked by another passenger before departure.
· Your passenger cancels after departure, or does not show up at the departure point:
Go to your account or the ride offer, and flag that the passenger did not travel. A claim will then be opened with the Member Relations Team. If the passenger is found to have been at fault, they will not receive any refund and you will receive their payment as if they had travelled with you.
With these simple rules, we discourage passengers from making last-minute cancellations and ensure that the service works better for everyone.

Carpooling has shown to increase safety on the road. Due to the fact that several people are concentrated on the road at the same time, accidents are extremely rare.
However, if such an incident were to occur, the driver is responsible. Passengers should be aware that they will be unable to claim from you for bodily injury in the event of an accident, but will have to claim from the Road Accident Fund.

The law indicates that you are responsible, as a driver, for all the luggage that is in your vehicle, regardless of whether it belongs to you or to one of your passengers.
This means that you can ask to open and inspect the contents of your passengers’ luggage. We understand that it is not a practical or easy request, but it is the law. There is no case law on this particular subject when it comes to carpooling but it is recommended to take the necessary steps when travelling on high risk routes.
It is important to know that members of the site are not anonymous, and we have information that allows us to track any of your passengers. If you were to find yourself in a difficult situation because of one of your passengers, we would do everything we can to help, including providing all possible elements to certify that your only connection to this person was made through the site and you did not know them before.
Here is the information we could provide to the authorities to exonerate the innocent:
- Registration date and member page of all concerned
- Email and telephone all concerned
- Date of your written exchanges through the CarTrip website
- Booking date, if applicable

When a passenger makes a booking and pays, the passenger receives an email with the booking details as well as a Verification code.

To ensure there are no delays with your payment, you must get the booking Verification code from the passenger either during or after the trip has taken place, not before. You are then required to enter the verification code in the "My Bookings" section for the relevant ride. This will confirm you have completed the trip with the relevant passenger and there should be no delays with processing your payment.

If the passenger has forgotten the code or does not have it with them then ask them to sms or email it to you once they have access to their CarTrip account as the verification code is listed there.

For all online bookings paid by passengers, Cartrip will make payment to drivers twice a month, on the 10th and the 25th of each month. Should those dates fall on a public holiday or weekend then payment will occur on the next working day following those dates. All paid trips that occur between the 1st and the 15th of the month shall be paid on the 25th of the same month. All paid trips that occur between the 16th and the 31st of the month shall be paid on the 10th of the following month.

No payment shall be made to the Driver unless the Driver provides CarTrip with his or her bank details. You must enter your bank details on your CarTrip account. The Driver’s bank details are stored on "Profile"> "Bank details" and not available to the public.

CarTrip shall not pay the Amount due otherwise than by bank transfer, thereby excluding any payment in cash or by cheque. CarTrip will only make a payment for amounts in excess of R50.00. Should your payment due to you be less than this amount then you will need to wait until the amount owing to you exceeds R50.00. However should you discontinue using CarTrip then you may request that we pay you out any amount owing should it be less than R 50.00.

No, CarTrip does not take a commission from your payments. If you offer a ride for R30 a seat, you will receive that full amount via bank transfer.
Passengers pay VAT and a service charge when they book a seat on CarTrip. As the driver is the one requesting a price per seat, it makes no sense for us to take VAT and a service charge from the driver, as it means that driver will receive less than they asked for. Also if we did do this, we’re aware it would cause a global rise of prices on our platform.
This is why CarTrip remains a free service for our drivers.
NB! CURRENTLY THE SERVICE IS FREE FOR PASSENGERS AS WELL - NO BOOKINGS FEES ARE CHARGED!

An Example of what a driver could earn depending on the number of passengers and kilometres travelled.

............................................. Kilometres travelled by the driver per trip.
.............................................. 20km........ 30km .... 40km ..... 50km .... 75km ... 100km ... 200km ... 500km
Driver ....................................R0,00 ... R0,0....... R0,00...... R0,00... R0,00 ... R0,00 .... R0,00 ..... R0,00
No of Passengers 1 - R16,00 R24,00 R32,00 . R40,00 . R60,00 . R80,00..R160,00 .. R400,00
No of Passengers 2 - R32,00 R48,00 R64,00 R80,00 R120,00...R160,00...R320,00 .. R800,00
No of Passengers 3 - R48,00 R72,00 R96,00 R120,00 R180,00 R240,00 R480,00 R1 200,00

Eg: If you travel to work and back each day with 3 passengers and the distance is 25km to work and 25km back home(total 50km), you could earn R120 per day or R600 per week(5 days) or R 27 000 per year (45 weeks).
Drivers who travel very long distances, eg over 500km’s must be aware of the ticket costs of long distance busses and air travel as these will become more competitive with longer trips. For example drivers will need to adjust their prices down from the suggested CarTrip prices to compete with air travel over very long distances, eg 1000kms +.

Your own car insurance cover should not be affected as long as no profit is made by the driver. Passengers may only contribute towards your running costs of the vehicle. CarTrip limits the number of seats you can offer and the contribution you can take from your passengers, therefore fulfilling the above requirement regarding profit.
To offset their running costs, CarTrip drivers do not receive payment in excess of SARS Reimbursement Travel Allowance, so no profit is made. However we encourage drivers to check directly with their car insurer, as terms and conditions of individual car insurance providers may vary. Passengers should be aware that they will be unable to claim from you for bodily injury in the event of an accident, but will have to claim from the Road Accident Fund.

Yes, drivers should check directly with their car insurer. As stated in Section 69(c) of the National Land Transport Act 5 of 2009 (NLTA), “insurance implications vary from service provider to service provider. If you are providing a vehicle for a lift club, please check the requirements of the insurance company through which you insure yourself and your vehicle.”

Here are some tips on how to get more passengers to travel with you!

1. Offer your ride as soon as you can - Passengers prefer to plan their trip as early as possible. So the sooner you offer your ride, the more likely you are to fill your car!

2. Give a specific departure point - Passengers need to know exactly where you’ll be leaving from, so give them clear instructions on where to meet you! Plus it will save you answering lots of questions :) - Give a specific address, e.g. “Engen Garage next to Absa on Main Street”

3. Include a stopover point - Offering to pick up passengers along the way is a certain way to fill your car! Add stopover points to get more passengers. If your stopover is a large city, choose a pickup point on the outskirts to save time.

4. Provide details about your ride - The more information you give about your ride, the more likely a passenger is to book as it saves them needing to ask a lot of questions!

> Examples of ride comments:
“I’m going to Hermanus to visit my family for the weekend. I’ll be leaving from Cavendish Square at 10am, just in front of Food Lovers Market."
" I leave each morning at 7am from the Engen Garage on Durban Rd and can drop off anywhere in Cape Town CBD, within reason. I leave Cape Town at 5pm each day from the Absa building and drop off at Engen garage in Bellville. I am flexible to dropping you off close by"

5. Complete your profile - Add a photo of yourself and your car, and fill in your bio – passengers like to know who you are and what car they’ll be travelling in. Fill in your profile now.

6. Be reactive - Respond promptly to messages and calls from passengers. Happy passengers leave better ratings.

7. Contact your passengers - Touch base on the day of your ride to confirm the details with your passengers. Happy passengers will leave you better ratings, meaning you’ll get more passengers next time!

8. Look after your passengers - Passengers like to travel in comfort: clean your car, take regular breaks and drive safely! If you don’t have a big car, don’t take any more than two passengers in the back seat.

9. Be punctual - Your passengers count on you to be at the departure point on time. If you’re unexpectedly delayed, let them know!

10. Leave a rating - Most passengers who receive a rating leave one in return. The better your ratings, the more likely passengers are to book with you.

If you are going to or taking part in a sports event or even a music concert or festival, then offer your empty seats to someone else that is also going to that event. Most people have booked their tickets to an event several days, if not weeks in advance, so drivers should list their trip as soon as they have a confirmed ticket to the event.

It makes sense that you share your vehicle with other people going to the event:
• There will be more parking and less congestion at the event as there will be less cars.
• You are able to meet fellow members who share your passion for sport or music or whatever the nature of the event is.
• You can recoup some or all of your petrol costs by offering a lift.
• With less cars on the road, it helps our environment by reducing co2 emissions.

If the Event you are going to isn't listed on the website then YOU CAN ADD THE EVENT. All you need to do is click Events on the home page and then select Add Your Event on the dropdown. Then you can populate the details of the Event and submit for approval. Once approved(normally within a few minutes) you can offer your ride to the event, under the Events dropdown.

Please put s detailed description of your ride in the further details block. For example, if it's a cycling event you would also indicate what type of bike rack you have and how many bikes it could hold. (The more information you give about your ride, the more likely a passenger is to book as it saves them needing to ask a lot of questions!)

Good Luck!

If the make and model of your car is not listed on CarTrip then please email support@cartrip.co.za with details of your car model and make and we will load it for you.

Publishing guidelines

Comments are intended to provide details about a ride, comments written with another objective will not be approved.

For example, a comment will not be published if it:

• contains a mobile number or land-line,

• contains an email,

• contains an address,

• is vague or ambiguous,

• bears no relation to car sharing,

• is written in a threatening or aggressive way,

• aims to establish direct contact,

• tries to alter the site contact process,

• mentions another site,

• relates to any other ride,

• is written for someone else,

• seeks to negotiate prices or conditions.

In order to communicate effectively, please be precise and to the point and don't forget that people are busy!

The initial view obtained from a tax expert is that the fee charged by a driver would fall under the definition of taxable income. However this is likely to be fully offset by the expense incurred. The net taxable income would therefore likely be zero. Drivers are unlikely to be allowed to deduct any expense incurred in excess of the fee earned in order to offset this against other income. Drivers would need to use their discretion as to whether the fee earned is material for them, and would therefore need to be included in their taxable income together with the offsetting expense. Either way, there is unlikely to be any tax impact. Nevertheless, it is strongly recommended that you take advice from your own tax professional or accountant.

Payments

Our online payment service is ultra-secure! You only need enter your credit card details once for a ride.
Credit card transactions will be acquired via PayFast (Pty) Ltd. who are a licensed System Operator with the Payments Association of South Africa (PASA). Payfast is PCI-DSS Level 1 Compliant and uses the strictest form of encryption and no credit card details are stored on the website. Users may go to www.payfast.co.za to view their security certificate, security policies or any other relevant details.
Customer details will be stored by CarTrip separately from card details which are entered by the user on Payfast’s secure site. The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is South African Rand (ZAR).

There are a couple of icons to help remind you that you are on the payment page, and that there is no risk to make a payment on our site:
· A small padlock in the browser frame - Our website is secured by a Commodo Secure SSL certificate, look for their green logo on our site.
· A secure URL prefix (https://)
In fact our whole site is secure and you will see the padlock on all our pages.



We accept payments from Visa and Mastercard credit cards, debit cards or cheque cards. Payments can be made through the payment gateway Payfast.

With the online booking system, you pay directly through the website to reserve your seat on the ride you are interested in.
Your debit or credit card is charged upon the approval of your booking.

Once you have made your booking you can choose to pay by Visa or MasterCard credit card, debit card or cheque card.

We use the Payfast payment gateway.

IOS and Android Apps

The Apps are designed for normal single and return trips only. Should you wish to offer Event, Corporate or Recurring rides, please do so on the website. Please note you can also access a mobi version of the website on your phone or tablet to enter these rides.

We are hoping to add these features to the Apps at a later stage.

You can make regular bookings on the Android & IOS Apps. When you make your 1st booking you will be directed to Payfast to enter your credit/debit card details. Any subsequent bookings will not require you to enter your details again.

Our online payment service is ultra-secure! You only need enter your credit card details once for a ride.
Credit card transactions will be acquired via PayFast (Pty) Ltd. who are a licensed System Operator with the Payments Association of South Africa (PASA). Payfast is PCI-DSS Level 1 Compliant and uses the strictest form of encryption and no credit card details are stored on the website. Users may go to www.payfast.co.za to view their security certificate, security policies or any other relevant details.
Customer details will be stored by CarTrip separately from card details which are entered by the user on Payfast’s secure site. The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is South African Rand (ZAR).

EVENTS

You can now Add an Event, Offer a Ride or Find a Ride to any Event.

If you are going to or taking part in a sports event or even a music concert or festival, then offer your empty seats to someone else that is also going to that event. Most people have booked their tickets to an event several days, if not weeks in advance, so drivers should list their trip as soon as they have a confirmed ticket to the event.

It makes sense that you share your vehicle with other people going to the event:
• There will be more parking and less congestion at the event as there will be less cars.
• You are able to meet fellow members who share your passion for sport or music or whatever the nature of the event is.
• You can recoup some or all of your petrol costs by offering a lift.
• With less cars on the road, it helps our environment by reducing co2 emissions.

If the Event you are going to isn't listed on the website then YOU CAN ADD THE EVENT. All you need to do is click Events on the home page and then select Add Your Event on the dropdown. Then you can populate the details of the Event and submit for approval. Once approved(normally within a few minutes) you can offer your ride to the event, under the Events dropdown.

Please put a detailed description of your ride in the further details block. For example, if it's a cycling event you would also indicate what type of bike rack you have and how many bikes it could hold. (The more information you give about your ride, the more likely a passenger is to book as it saves them needing to ask a lot of questions!)

To Find a Ride to an Event click "Find Rides to Events" on the Event drop-down menu. Then select the event category and the province and if the event is listed you can select it and click search. On the next page you can enter your departure point, the destination point will already be populated, and see if there are any rides available.

Good Luck!

CORPORATE

You can now ADD YOUR COMPANY, Offer a Ride or Find a Ride to your Company.

If you are driving alone in your car to work each day, then offer your empty seats to someone else that works with you or close to you. In many larger companies, most employees do not know where the other employees live. CarTrip can ensure that only your company or building can see rides offered to the company, thereby ring fencing your company's rides. So it makes sense for your company to promote ridesharing to work.

Some of the benefits are:
• There will be more parking and less congestion at the various office buildings as there will be less cars coming to work.
• Staff members are able to meet and get to know fellow colleagues who share a common interest in working at the company.
• It is a safe option as only your fellow employees can see your rides.
• You can recoup some or all of your petrol costs by offering a lift to fellow employees.
• If someone needs a lift it will cost a fraction of the cost rather than using their own car/transport. 
• Ladies can get lifts with lady drivers only if they prefer.
• With fewer cars on the road, it helps our environment by reducing CO2 emissions.

If your company isn't listed on the website then YOU CAN ADD YOUR COMPANY. All you need to do is click Corporate on the home page and then select Add Your Company under the dropdown. Then you can populate the details of your Company and submit for approval. Once approved(normally within a few minutes) you can offer a ride to your Company, under the Corporate dropdown. Please note should you want your company to be ring fenced then please contact us at info@cartrip.co.za.

To Find a Ride to your Company click "Find Rides to Companies" on the Corporate drop-down menu. Then enter your departure point, select your company and the address and click search.

Good Luck!